Privacy Policy

Your privacy is important to us. Please review how we handle your information.

SMS Disclaimer

SMS messages are sent by Holguin Holdings, LLC. By opting into messaging from Holguin Holdings, LLC, you understand that message frequency may vary, message and data rates may apply, and you can reply STOP to opt out or HELP for assistance at any time. For questions, contact us at 432-242-7060.

1. Introduction

This Privacy Policy describes the policies and procedures of Holguin Holdings, LLC. (“Holguin Holdings,” “we,” “our,” or “us”) for collecting, using, and disclosing information about you. It also outlines the security measures we have put in place to protect information you store through our services, including services made available through our website, and any other software or services offered by Holguin Holdings, LLC in connection with those services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, transfer, processing, storage, disclosure, and other uses of your information as described here. If you do not agree to this Policy, do not use our Services.

This Policy does not apply to information collected by third parties that we do not control, including websites you may link to from our Services.

2. Information We Collect

Personal Contact Information

When you express interest in obtaining additional information about our Services, register to use our Services, or contact us directly, we may collect personal contact information including your name, company name, address, phone number, and email address (“Personal Contact Information”).

Billing Information

When you purchase our Services, we require financial and billing information such as billing name and address, credit card number, and the number of employees within your organization who will use the Services (“Billing Information”). Holguin Holdings, LLC does not store Billing Information on its own servers. All payment transactions are processed through our payment provider, Stripe (www.stripe.com). You can review Stripe’s privacy policy at stripe.com/privacy.

Client and Project Data

Through your use of our Services, you may upload, create, or share information such as company descriptions, email addresses, logos, photos, and other business content (collectively, “Data”). This Data is stored and maintained on Holguin Holdings’s systems. You retain ownership of your Data. By providing it to us, you grant Holguin Holdings, LLC a limited license to use, store, and process it solely to deliver the Services.

Diagnostic and Technical Information

If you encounter technical errors while using our Services, we may request your permission to collect a crash report and logging information from your system (“Diagnostic Information”). This may include your operating system version, hardware configuration, browser version, and email address. We use this information only to diagnose and resolve technical issues.

Login Information

Certain login information is maintained in a cookie stored locally on your device to streamline the login process (“Login Information”). This information is not stored on our servers.

Analytics and Website Navigational Information

As you navigate our website and use our Services, we may collect information through standard information-gathering tools such as cookies and web beacons (“Website Navigational Information”). This includes standard browser information (browser type, language), your Internet Protocol (IP) address, and actions you take on our website such as pages viewed and links clicked. We refer to this collectively as “Analytics Information.”

Third-party vendors, including Google, may use cookies to serve ads based on your prior visits to our website or other websites. You may opt out of personalized advertising by visiting Google’s Ads Settings or by visiting www.aboutads.info.

Artificial Intelligence and Automated Processing

Holguin Holdings, LLC uses third-party artificial intelligence tools to assist in providing certain Services, including content creation, research, and analysis. When we use these tools in connection with your Data or project information, the data processed by those tools is governed by those providers’ terms of service and privacy policies. We do not submit personally identifiable information to AI tools without your awareness. We do not use automated decision-making processes that produce legal or similarly significant effects about you without human review.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our Services. Cookies are small text files stored on your device. We use them to remember your preferences, maintain your session, and analyze how our Services are used. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our Services. We do not honor browser-level Do Not Track signals at this time; however, you may use the opt-out mechanisms described in the Analytics section above.

Geo-Location Information

Holguin Holdings, LLC does not collect real-time geo-location data from your device while you use our Services. If we decide to collect such information in the future, we will request your permission before doing so and update this Policy accordingly.

Children’s Privacy

Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information without parental consent, we will take steps to delete that information. If you believe we have inadvertently collected information from a child under 18, please contact us at info@holguinmedia.com.

3. How We Use Your Information

Holguin Holdings, LLC uses the information we collect for the following purposes:

Personal Contact Information: To administer our Services, respond to inquiries, provide updates and product announcements, and for marketing purposes as described in this Policy.

Billing Information: To process transactions through our payment provider, Stripe. We do not directly process or store credit card data.

Data and Diagnostic Information: To administer, deliver, and improve our Services to you.

Analytics Information: To monitor and analyze use of our Services, support technical administration, increase functionality and user-friendliness, and verify user authorization. We may use Google Analytics or similar services for this purpose.

AI-Assisted Services: To provide content creation, research, competitive analysis, and related Services where AI tools are part of our delivery process.

Legal and Safety Purposes: To comply with applicable law, enforce our terms, and protect the rights, safety, and interests of Holguin Holdings, LLC our users, and the public.

4. Sharing and Disclosure of Information

We Do Not Sell Your Information

We do not share, sell, or distribute SMS opt-in data, mobile phone numbers, or messaging consent to any third parties or affiliates for marketing or promotional purposes. SMS opt-in consent is not transferable or assignable. Information may be shared with service providers who assist in delivering SMS messages solely to support the messaging program.

Third-Party Integrations

Holguin Holdings, LLC may provide features that allow you to connect your Data with third-party platforms such as Google, Facebook, X (formerly Twitter), LinkedIn, and others. Any such connection is at your discretion. Because third-party platforms have their own privacy practices, Holguin Holdings, LLC is not responsible for how those platforms collect, use, or share data you link to them. We encourage you to review the privacy policies of any third-party platforms you use in connection with our Services.

Marketing and Publicity

By agreeing to our Terms of Service, you permit Holguin Holdings, LLC to identify you as a client and to use your name and/or company logo in our website, case studies, and marketing materials. If you wish to opt out of this use, please contact us at info@holguinmedia.com.

Legal Disclosures

We may disclose your information when we, in good faith, believe disclosure is appropriate to cooperate in investigations of fraud or other illegal activity, to investigate violations of our Terms of Service, or to protect our rights and the safety of others. We also disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver, or other comparable legal process.

Business Transitions

In the event that Holguin Holdings, LLC undergoes a business transition such as a merger, acquisition by another company, or sale of a portion of its assets, your personally identifiable information may be part of the assets transferred. You will be notified via a prominent notice on our website for at least 30 days following any change of ownership or control that affects your personal information.

Non-Personal and Aggregated Information

We may disclose non-personal, aggregated, or otherwise de-identified information, such as aggregate usage statistics for our Services, at our discretion.

5. Data Security

Holguin Holdings, LLC takes reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, and destruction. These measures include access controls, secure data transmission protocols (SSL/TLS), and contractual data protection requirements for our third-party providers.

No method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you become aware of any unauthorized access to your account.

Data Breach Notification

In the event of a data breach that affects your personally identifiable information, Holguin Holdings, LLC will notify affected users as required by applicable law. Notification will be provided through the primary email address associated with your account and/or through a prominent notice on our website. We will take prompt steps to investigate, contain, and remediate any confirmed breach and will cooperate with relevant authorities as required.

6. Data Retention and Account Deletion

We retain your information for as long as your account is active or as needed to provide our Services. We also retain information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you wish to cancel your account or request that we no longer use your information to provide our Services, please contact us at info@holguinmedia.com. Upon account deletion, your Data will be removed from our active servers. Please be aware that some information may persist in encrypted backup copies for a limited period before being permanently deleted.

7. Your Rights and Choices

Access and Correction

You may request access to the personal information we hold about you and ask us to correct any information that is inaccurate or incomplete. To make such a request, contact us in writing at info@holguinmedia.com.

Opt-Out of Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in any marketing email or by contacting us directly at info@holguinmedia.com. Note that even after opting out of marketing messages, you may continue to receive transactional or administrative communications related to your account.

California Residents: CCPA and CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These include the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, the right to opt out of the sale or sharing of personal information (note: Holguin Holdings, LLC does not sell personal information), and the right not to receive discriminatory treatment for exercising your privacy rights.

To exercise any of these rights, please submit a request by contacting us at info@holguinmedia.com or by mail at the address listed in Section 11 of this Policy.

Texas Residents: Texas Data Privacy and Security Act (TDPSA)

If you are a Texas resident, you have rights under the Texas Data Privacy and Security Act (TDPSA), effective July 1, 2024. These include the right to confirm whether we are processing your personal data, the right to correct inaccuracies, the right to delete personal data, the right to obtain a portable copy, and the right to opt out of targeted advertising, sale of personal data, or profiling.

To exercise your TDPSA rights, please contact us at info@holguinmedia.com. We will respond within 45 days of receiving a verified request. If we deny a request, you may appeal by contacting us and requesting review.

European Union and International Users: GDPR

If you reside in the European Union, United Kingdom, Liechtenstein, Norway, Iceland, or Switzerland, you may have additional rights under the GDPR. Holguin Holdings, LLC processes Personal Data lawfully, fairly, and transparently, limited to what is necessary, and retained only as long as required. You have the right to access, rectification, erasure, restriction, and data portability. To exercise these rights, submit a written request to info@holguinmedia.com.

8. Third-Party Links and Services

Our website and Services may contain links to third-party websites, platforms, and services that are not operated or controlled by Holguin Holdings. This Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policy of every website you visit.

9. Community and User-Generated Content

Our Services may include publicly accessible features such as blogs, comment sections, forums, or other community tools. Any information you post or share in these areas may be read, collected, and used by others who access them. Content you post publicly may remain accessible after you cancel your account. Please use caution when sharing personal information in any public-facing area of our Services.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by email through the primary email address associated with your account and/or post a prominent notice on our website prior to those changes taking effect. Your continued use of our Services after any modification constitutes your acceptance of the updated Policy.

You are responsible for ensuring we have a current, deliverable email address for your account and for reviewing this Policy periodically.

11. Messaging Frequency

Message frequency may vary based on your interaction with our business, your service requests, appointment activity, and communication preferences.

12. Questions, Requests, and Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Holguin Holdings, LLC.
Attn: Privacy Officer
223 W. Wall St. Ste. 213
Midland, TX 79071

Email: info@holguinmedia.com
Phone: 432.242.7060
Web: holguinmedia.com

We will respond to privacy-related requests and complaints within a reasonable timeframe. For requests from California residents under the CCPA/CPRA or Texas residents under the TDPSA, we will respond within the timeframes required by applicable law.